Topic
#scams
2 articles
Money Taken From Your Bank Account Without Consent? When Malaysian Banks Must Refund You (2026)
Since 1 October 2024, Bank Negara's SEFT policy has set out when a bank must absorb a fraud loss on a transaction you never made, how fast it must answer you, and when it must lend you up to RM5,000 while it investigates. Here is how it works, what it does not cover, and where to go if the bank says no.
Scammed in Malaysia? Call 997 First: The Call Is Now Your Police Report, and the Hours After a Transfer Decide What Comes Back
If money has just left your account to a scammer, the single most useful thing you can do is call 997. The National Scam Response Centre has run 24 hours a day under the Royal Malaysia Police since September 2025, and the call itself is treated as your police report. Speed decides the outcome: one victim who called eight hours late got back RM170,000 of more than RM800,000, and of the RM542 million Malaysians reported losing in 2025, only RM6.7 million had been returned. Here is the order of steps, the fake NSRC call to hang up on, and how to check an account before you pay.