> Quick view: CHAGEE Malaysia now sells drinks in bulk at 10%, 15% or 20% off, depending on whether you order 20-50, 51-100 or 101+ cups. You book by WhatsApp, at least three working days ahead. The launch offer of free packaging and delivery ended on 18 October 2026, so from 19 October both are charged. The tiers are set so that 49 or 50 cups cost more than 51, and 96 to 100 cups cost more than 101. Count your guests before you message.
CHAGEE is the Yunnan-born tea chain behind the Bo-Ya Jasmine Green Milk Tea, and in Malaysia it has become a common pick for office treats and event tea stations. Until now, a big order meant someone queuing at the counter or splitting it across several delivery-app baskets. On 23 September 2026 CHAGEE Malaysia's Instagram account set out a formal Group Order scheme with published discount tiers.
How the Group Order works
- Count your cups. The minimum is 20. The tier is set by the total number of cups in one order.
- Match the tier. Express is 20 to 50 cups at 10% off. Silver is 51 to 100 cups at 15% off. Gold is 101 cups and above at 20% off.
- WhatsApp CHAGEE. The number sits in the Linktree on the @my.chagee Instagram bio. Send the date, time, address, drinks and quantities, and the team will confirm which outlet fulfils it.
- Book early. CHAGEE asks for at least 3 working days' notice, excluding weekends and public holidays. For a Monday event, that means messaging by the Wednesday before.
- Receive it boxed. Orders come in CHAGEE's group-order box packaging with Tea Lucky Cards. Packaging and delivery were free on orders fulfilled up to 18 October 2026. From 19 October, ask for the packaging charge and the delivery fee to your address before you confirm.
What changed on 19 October 2026
CHAGEE restated the terms in a 17 October 2026 Instagram post aimed at wedding orders:
- Packaging is now charged, and so is wedding card customisation.
- Delivery fees vary with delivery distance, location and the delivery rates at the time of order. Expect a city-centre office near an outlet to pay less than a kampung kenduri an hour out.
- The discount tiers stay. The post does not end them, but repeats that packages and benefits depend on "availability and applicable campaign terms". Your WhatsApp quote is the final word.
- Minimum 20 cups, participating outlets nationwide, with the CHAGEE app and O2O platforms still excluded.
In practice: the cup-count discount still beats walk-in prices, but you should compare the total (cups after discount, plus packaging, plus delivery) rather than the percentage alone. For a 20-cup order the delivery fee can eat a large share of the 10% saving, while at 101 cups the 20% discount easily covers it.
Kenduri and wedding orders
CHAGEE now pitches Group Order for kenduri kahwin, prepared for your guest list, with customised wedding cards on the cups. Two rules differ from an office order:
- Book at least 2 weeks ahead, not three working days. Message the WhatsApp number in the @my.chagee Linktree to enquire.
- Card customisation carries a charge from 19 October 2026. Ask for it as a separate line in the quote.
For a 150-guest kenduri at the illustrative RM14 a cup, 150 cups is RM2,100 before discount and RM1,680 at the Gold tier's 20% off, a RM420 saving that leaves room for the packaging, card and delivery charges. Confirm the halal status of the fulfilling outlet first (see the fine print below).
The cup-count trap: sometimes more cups cost less
Because the discount jumps at 51 and 101 cups, and applies to the whole order, the tier boundaries create a dead zone where adding cups lowers the bill. This maths works at any menu price, because every cup is discounted at the same rate.
CHAGEE does not list drink prices on its Malaysian website, so confirm the per-cup price in your WhatsApp quote. For the examples below we use RM14 a cup as a round figure.
- 20 cups (Express, 10% off): RM280 becomes RM252, saving RM28.
- 50 cups (Express, 10% off): RM700 becomes RM630.
- 51 cups (Silver, 15% off): RM714 becomes RM606.90. That is RM23.10 less than 50 cups, with one more drink.
- 100 cups (Silver, 15% off): RM1,400 becomes RM1,190.
- 101 cups (Gold, 20% off): RM1,414 becomes RM1,131.20. That is RM58.80 less than 100 cups.
The rule of thumb: if you need 49 or 50 cups, order 51. If you need 96 to 100 cups, order 101. The spare drinks cost you nothing.
Who it suits, and who should skip it
Good for: office meetings and department treats, company events, school and PTA functions, weddings, engagement parties and open houses. With delivery now charged by distance, the bigger orders benefit most, because the higher discount absorbs the fee.
Skip it if: your group is under 20. You cannot top up to the minimum by mixing in walk-in purchases. Also skip it if you need drinks today or tomorrow, or if you are relying on CHAGEE app points or vouchers, since the app is excluded. For a small group, compare the group quote with whatever is running in the CHAGEE app that week before you commit.
Under 20 cups: CHAGEE's November 2026 offers
These are app or walk-in offers, so they do not combine with a group order. The October SHIOK Reward and Watermelon Oolong scrunchie gift have ended.
- 9th anniversary Tear & Win, 15-17 November 2026 only: buy one selected Large Milk Tea via CHAGEE APP Pick-Up and it comes in a special Tear & Win cup that reveals a voucher when you tear it, while stocks last. The same weekend brings a CHAGEE APP Wallet top-up reward and appearances by Teadore, the Malaysia-exclusive mascot. CHAGEE has not published the top-up amounts, so check the app before you reload.
- Members' Day, every Wednesday to 2 December: 20% off teas in the app for the CHA Explorer, Pioneer and Master tiers. The full rules are in our CHAGEE 9th anniversary Members' Day guide.
- New drinks: BO·YA Mango Jasmine Green, as Milk Tea or Brewed Tea, from 6 November. The Tea × Coffee Fusion Series (five tea-and-espresso drinks, a global first for CHAGEE) launched on 11 November at 30 selected outlets only.
- Sticker pack gift, from 11 November while stocks last: buy any two Tea × Coffee Fusion drinks (any size) and get a free 4-piece sticker pack. CHAGEE's post says two drinks start from RM19.80. It is walk-in or app at selected outlets, and it does not stack with Tear & Win vouchers, other vouchers or bundles.
If your group is between about 10 and 19, two app orders on a Wednesday often beat waiting until you can reach 20 cups. Above 20, the group tiers win.
Fine print that trips people up
- Delivery depends on the outlet's radius. Orders go out from the outlet that takes your order, within its delivery radius. An address outside every nearby outlet's radius may not be served at all, so ask before you commit.
- The free delivery window has closed. It ran to 18 October 2026. Orders from 19 October pay for packaging and a distance-based delivery fee.
- Delivery apps do not count. A 30-cup GrabFood or foodpanda basket gets no group discount. CHAGEE's terms exclude "O2O platforms", meaning online-to-offline ordering such as delivery apps.
- Halal certification is per outlet. CHAGEE's own halal page says that *some* of its branches ("beberapa cawangan") have received official JAKIM certification, and JAKIM certifies each premise separately. If it matters for your event, ask which outlet is fulfilling the order and check that premise on the JAKIM directory.
- Ice melts. A 100-cup order made in one go will sit for a while. Ask for less ice or staggered batches if your event runs long.
Local context
Group tea orders are a big part of Malaysian office culture: the Friday treat, the send-off for a colleague, the kenduri tea table. Most of it still goes through delivery-app baskets or a long counter queue. CHAGEE's move to a WhatsApp desk with published tiers is closer to how caterers work. That is useful for anyone who has to put a single invoice through finance.
