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8 Trusted Maid & Domestic Helper Agencies in Malaysia (2026 Guide)

From a Petaling Jaya agency that's placed over 14,000 helpers since 2002 to a Puchong outfit operating since 2000, here are eight currently-trading, licensed maid and domestic helper agencies serving Malaysian households in 2026 — with their stated specialisations, guarantee policies, and contact channels.

Marcus Wong26 July 20267 min read

Finding a licensed maid agency in Malaysia, minus the guesswork

Hiring a domestic helper in Malaysia — whether a local part-time cleaner or a foreign live-in maid from Indonesia or the Philippines — almost always runs through an employment agency licensed under Malaysia's Ministry of Human Resources (JTK) and, for foreign helpers, coordinated with the Immigration Department (JIM). These agencies handle candidate sourcing, biodata matching, training, work permit and Fomema medical processing, and after-placement support such as replacement if a helper runs away or turns out to be a poor fit.

The eight agencies below are currently operating with a real, findable official website or social media page as of 2026. Coverage is mostly Klang Valley (Kuala Lumpur and Selangor), since that's where the bulk of Malaysia's maid agency industry is concentrated, though several serve households nationwide.

What each agency actually offers

Services worth comparing include: whether the agency places local helpers, foreign live-in maids, or both; whether part-time/hourly cleaning is available alongside full-time live-in placements; how long the stated replacement/warranty window is if the maid runs away or doesn't work out; and what nationalities of helper (Indonesian, Filipino, Cambodian) are on offer. We've only listed guarantee periods and years-in-operation where an agency's own website stated them directly — we have not invented any fee figures.

A note on licensing

Any agency recruiting foreign domestic helpers into Malaysia is required to be authorised by the Ministry of Human Resources (JTK) and to operate within Immigration Department (JIM) rules for foreign worker placement. When shortlisting an agency, it's reasonable to ask for their licence details directly rather than relying solely on marketing claims — this article does not verify individual licence numbers and none should be assumed beyond what's stated below.

Choosing between them

If you want a large, well-known, decades-old operator, Innovedge, AP Sands, Agensi Pekerjaan Hai Yang, and AP Cosmoten (Wellplan) have all been in the market since the early 2000s or earlier. If you want a shorter commitment or part-time/hourly help rather than a full-time live-in maid, Global Ace's cleaning packages are worth a look. If you're outside the Klang Valley, Top Quick is Johor Bahru-based but serves clients across Malaysia.

Maid & domestic helper agencies in Malaysia at a glance

Name	Based In / Coverage	Specialisation	Guarantee/Replacement Policy (if stated)
Innovedge Maid Agency	Petaling Jaya; nationwide	Full-time Indonesian & Filipino live-in maids	12-month warranty, up to 2 replacements
Global Ace Maid Agency	KL, Selangor, Malacca, N. Sembilan	Full-time maids + part-time/one-time cleaning	Up to 6 months (full-time placements)
AP Sands	Klang Valley & Selangor	Vetted Indonesian & Filipino maids with video bios	90 days + 3-month warranty, or 2-week trial + 6-month warranty
Agensi Pekerjaan Hai Yang	Kuala Lumpur	Indonesian & Filipino helpers, 300+ hrs training	Up to 6 months
APL Maid Agency	Kuala Lumpur	Housemaids, nannies, childcare, caregivers	6 months
DG Maid Agency	Kajang, Selangor	Live-in maids, babysitters, nannies, elderly care	3 months, low-rate replacement
AP Cosmoten (Wellplan)	Puchong, Selangor	Indonesian, Filipino & Cambodian helpers	Guarantee/probation period stated, no fixed figure sourced
Top Quick Maid Agency	Johor Bahru; nationwide	Indonesian & Filipino helpers for childcare, elderly care, housekeeping	10 months

Innovedge Maid Agency

Operating since 2002 out of Petaling Jaya, Innovedge says it has placed over 14,000 domestic helpers across Kuala Lumpur, Selangor, and the rest of Malaysia. Its own site states a 12-month warranty (described as four times the industry-standard three months) and up to two replacement maids with a fresh two-year contract if a helper runs away or the placement doesn't work out.

Global Ace Maid Agency

Operating since April 2013 and registered with the Human Resources Ministry and Immigration Department, Global Ace places full-time Indonesian and Filipino helpers as well as offering part-time and one-time cleaning packages. It serves households across Kuala Lumpur, Selangor, Malacca and Negeri Sembilan, and its site states up to a 6-month replacement guarantee for full-time placements.

AP Sands

Established in 2012 and serving Klang Valley and Selangor, AP Sands says it has served over 30,000 households with a database of vetted Indonesian and Filipino maids that includes biodata and short video introductions. Its site describes a standard 90-day period followed by an extra 3-month warranty, or a separate 2-week free-trial programme followed by a 6-month warranty, with replacement fees per the signed agreement.

Photo: AP Sands official

Agensi Pekerjaan Hai Yang

A Kuala Lumpur-based agency authorised by the Ministry of Human Resources (JTK) and the Immigration Department (JIM) for foreign domestic helper recruitment from Indonesia and the Philippines. Its site states more than 20 years in the business, a minimum of 300 hours of training for its maids, free online interviews with candidates, and up to a 6-month replacement warranty.

Photo: Agensi Pekerjaan Hai Yang official

APL Maid Agency

A Kuala Lumpur agency (Agensi Pekerjaan Lina Sdn Bhd) offering housemaids, nannies, childcare and caregiver placements, plus support services including passport renewal, immigration clearance, medical checkups and airport pickup. Its site states a 6-month replacement guarantee if the placement isn't a good fit, along with ongoing mediation and aftercare support.

Photo: APL Maid Agency official

DG Maid Agency

Based in Kajang, Selangor, DG Maid Agency handles maid recruitment, passport renewal, Fomema medical checkups and immigration consultancy for Filipino and Indonesian helpers, including contract renewals and employment transfers. Its site offers live-in maids, babysitters, nannies and elderly caregivers, with a stated 3-month guarantee and low-rate replacement.

AP Cosmoten (Wellplan)

Agensi Pekerjaan Cosmoten Sdn Bhd, based in Bandar Puchong Jaya, Selangor, has been operating since 2000 and supplies Indonesian, Filipino and Cambodian domestic helpers. Its site describes affordable placement fees with a guarantee/probation period covering runaway or unfit maids, and Filipino helpers who undergo training with certification.

Top Quick Maid Agency

Agensi Pekerjaan Top Quick Sdn Bhd is based in Johor Bahru but serves families across Malaysia, placing Indonesian and Filipino helpers for childcare, elderly care and housekeeping. Its site states approval by the Ministry of Human Resources under a licence, handling of visa processing, and a 10-month guarantee period.

Frequently Asked Questions

Do I need to go through an agency to hire a domestic helper in Malaysia?

For foreign domestic helpers (typically from Indonesia or the Philippines), you generally need a licensed employment agency to handle recruitment, work permit applications, and Immigration Department (JIM) coordination. For local part-time cleaners, some households arrange help directly, but agencies still offer vetting and replacement support that direct hiring doesn't.

What should I check before signing with a maid agency?

Ask directly for the agency's licence details from the Ministry of Human Resources (JTK), get the replacement/warranty terms and any fees in writing, and clarify what happens if the helper runs away or the placement doesn't work out before you sign anything.

What's the difference between a live-in maid and a part-time helper?

A live-in maid (usually a foreign domestic helper) stays at the employer's home full-time under a work permit arrangement, while a part-time or hourly helper — often local — comes in for scheduled cleaning sessions without living on-site. Not every agency on this list offers both; check each agency's own site for which model they support.

Are these guarantee/warranty periods fixed across the industry?

No — warranty and replacement terms vary by agency and are usually set out in the signed service agreement, not by law. The figures listed in this article are only those each agency's own website stated at the time of research; always confirm the current terms directly with the agency before signing.

#maid agency#domestic helper#foreign maid#malaysia#kuala lumpur#selangor

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