Eight pest control operators serving KL and Selangor, compared on what they put in writing: the two that print prices, the termite warranties that carry a number, and what Rentokil's RM45-a-year termite insurance actually pays for.
Most pest control websites in the Klang Valley end in the same place: a form asking for your floor area. So we read eight of them for one thing, what each company is willing to commit to in writing before it has seen your house. That means a price, a warranty with a number on it, an insurance policy you can read, or a licence you can check.
Two of the eight print prices. Four state a termite warranty or guarantee with a figure attached, and only one prints its licence number. The other details vary more than the homepages suggest, including a Ridpest banner still advertising a price its own shop no longer charges.
What's on this list
These are eight operators serving Kuala Lumpur and Selangor, read from their own websites on 5 November 2026. The cards come first, then the side by side table, then the working: what the published prices buy, how a guarantee differs from a warranty and from insurance, what the law says you are owed, and who to call first for which pest.
Two firms print a price, and they mean different things by it
PestSol prints a floor. Its rates are RM140 a visit for cockroach and general pest work at homes, monthly business contracts from RM140, termite treatment from RM500 and bed bugs from RM350, all marked "T&C apply". A site visit comes first and the final price follows it in writing, so RM500 tells you where termite quotes start rather than what yours will be.
Ridpest prints a finished package. You can add it to a cart without anyone visiting. The ant and cockroach packages are priced by floor area and frequency, for homes up to 4,000 sq ft:
- Quarterly, four visits: RM653, RM871 or RM1,089 a year, which is about RM163, RM218 or RM272 a visit.
- Bimonthly, six visits: RM792, RM1,089 or RM1,386 a year, about RM132, RM182 or RM231 a visit.
- Monthly, twelve visits: RM1,287, RM1,881 or RM2,475 a year, about RM107, RM157 or RM206 a visit.
These prices move with each campaign. The quarterly package was RM581 under a 20% discount when we read it on 25 September, and it now carries 10% off the same RM726 list price. Ridpest's homepage banner still said "from as low as RM581" on 5 November while the shop charged RM653. Go by the cart.
Worked examples
A year of ants and cockroaches in a small home. Four PestSol visits at RM140 come to RM560, against RM653 for Ridpest's quarterly package. That RM93 gap comes with a caveat, because PestSol doesn't publish its terms or size limits for that rate and Ridpest does. Ridpest's package covers ants and cockroaches only, treats indoor wall skirting only, and counts any follow-up call as one of the four visits.
Bed bugs in a 1,000 sq ft flat. Ridpest charges RM900 for two sessions within seven days, with no warranty or follow-up after the second. PestSol starts at RM350 for three visits three days apart, on days 1, 4 and 7, with a two-week warranty. NPC builds a follow-up visit 10 to 14 days later into every job, but prints no price. Whichever you pick, ask how the company deals with eggs that survive the first treatment.
Termites in a link house. RM500 and RM2,592 are not two prices for the same job. Ridpest's RM2,592 is RM3,200 less two rounds of 10%, for a 20ft by 70ft link house in the Klang Valley over one year. It includes at least four in-ground stations, at least two indoor inspections and two station inspections, and above-ground station visits every two to three weeks while termites are active. In September the same package was RM2,288 off a RM3,800 list price. PestSol's RM500 is a starting figure, set after an inspection, with a warranty of three to five years depending on the package. The same termite job has to be quoted in writing by both before you can compare them.
A guarantee, a warranty and insurance are three different promises
A guarantee is about whether the treatment works. Ridpest's termite control page describes its 200% Money Back Guarantee as a full refund of the contract amount if the problem isn't solved within 150 days. You then choose between Ridpest continuing at no extra charge or Ridpest paying up to the amount you spent to hire another company. Its online package page doesn't repeat that wording. It says "Insurance-Backed Termite Protection" and lists plans called Termsure Protect 1, 2 and 3 without explaining them, and we could not find what they cover. If you buy online, ask Ridpest to confirm both points in writing first.
A warranty is about what happens if termites come back. Rentokil states up to 10 years including retreatment. PestSol states three to five years by package. Terminex's page for the Exterminex Home Protection Plan describes protection of up to three years, with unlimited baiting treatment inside the period. NPC promises a written warranty with free re-treatment, and sets the length in your quote. Ikari, PestBusters and Nexus printed no warranty figure on the pages we read, and "100% guarantee" on Terminex's homepage comes with no terms. Ask how long the warranty runs, what voids it, and whether re-inspections are included.
Insurance is about paying for the damage. Rentokil's TermiteShield is the only policy here with a document you can read. The Tune Protect disclosure sheet dated 30 April 2026 shows RM45 a year for Plan 1 plus 8% service tax, which comes to RM48.60 before any stamp duty, and it does not say whether Rentokil absorbs that in a package. It pays up to RM7,500 a year for reinfestation damage to home contents, furniture, fixtures and fittings. Five limits are worth knowing:
- The cover is annual, and it only runs while the termite job package warranty runs, up to five years on the longest packages.
- It is for new residential termite job packages, not contract renewals.
- It excludes buildings outside construction classes C1A and C1B, and buildings left vacant and unattended.
- Claims go directly to Tune Protect, with notice no later than 30 days after the damage occurs.
- The sheet doesn't list the building structure. If your worry is roof trusses, ask whether they count before you pay.
What you are owed from any company
Under the Pesticides (Pest Control Operator) Rules 2004, anyone treating another person's property for a fee needs a Pesticides Board licence. The Board's guideline, last read on 31 August because the Department of Agriculture's server refused connections on 5 November, sets out three checks a customer can make:
- The technician must wear an applicator licence while working.
- The operator's licence must be displayed at the premises named on it.
- You must be handed a written report in Form H as soon as the job ends.
Of these eight, only NPC prints its licence number, PCO/10/0530/2026/0264, valid from 11 August 2026 to 10 August 2028. For the rest, ask to see the licence. Our licensing guide has the fees, penalties and the other conditions.
Who to call first
- Active termites in a landed home, and you want damage cover: Rentokil, for the insurance, with NPC or PestSol as a written comparison.
- Active termites, and you want a price before anyone visits: Ridpest, if your home fits the link house size in its package.
- Ants and cockroaches on a fixed schedule: Ridpest for a set price, PestSol for a per-visit rate.
- Bed bugs: PestSol or NPC if you want a warranty or a follow-up visit, since Ridpest's package has neither.
- A restaurant, food factory or audit file: Ikari or Nexus for food safety programmes, PestSol for monthly contracts with a report after every visit.
- A government tender: NPC states a Ministry of Finance registration, and Terminex describes itself as fully Bumiputera owned.
- Birds, bats or lizards: PestBusters has specific service pages for all three.
Before the technician arrives
If you find mud tubes, leave them alone. Rentokil's advice is not to knock them down or spray them, because the termites scatter and move to a hidden route, which makes the colony harder to treat. Ask whichever company inspects to show you the active spots, then get the method, the area covered, the warranty length and the price on one page. If one company recommends baiting and another soil treatment, that is normal. Baiting is slower and aims at the whole colony, while soil treatment needs drilling but builds a barrier faster.
